Privacy Statement

1. Data Controller

Medialogic Computer Trading LLC
312, Makeen Spectrum Building, Oud Metha, Dubai, UAE, P.O. BOX 128059
info@medialogicdubai.com | +971 4 551 6636

2. What Data We Collect

2.1 Data you provide directly

• Contact information: name, email address, phone number, company name, job title
• Purchase information: billing address, payment method details (processed securely — we do not store full card numbers)
• Communications: messages sent via contact forms, email, or WhatsApp
• Account information: login credentials if you create an account on our store

2.2 Data collected automatically

• Usage data: pages visited, time spent, click paths, referring URLs
• Device data: browser type, operating system, screen resolution, IP address
• Cookies: see Section 6 for our cookie policy

3. How We Use Your Data

We use your personal data to:

• Process and fulfill your software license orders
• Issue VAT-compliant tax invoices
• Deliver license keys and activation details
• Provide customer support, onboarding, and account management
• Send order confirmations, renewal reminders, and service notifications
• Send marketing communications about Lumion products and Medialogic services (where you have consented)
• Improve our website and services through analytics
• Comply with legal and regulatory obligations under UAE law

4. Legal Basis for Processing

We process your data on the following legal bases:

• Contract performance: processing necessary to fulfill your purchase
• Legal obligation: tax invoicing and regulatory compliance
• Legitimate interests: improving our services, preventing fraud, customer support
• Consent: marketing emails and non-essential cookies (you may withdraw consent at any time)

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Act-3D B.V. (Lumion): to register and activate your software license
• Payment processors: to securely process transactions
• Email and CRM platforms: to manage communications and support
• Analytics providers: to understand website usage (data is anonymized where possible)
• Legal authorities: where required by UAE law or court order

All third-party processors are contractually required to handle your data securely and only for the purposes we specify.

6. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website and store to function (cannot be disabled)
• Analytics cookies: help us understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies: used to show relevant ads and track campaign performance

You can manage your cookie preferences through your browser settings or our cookie consent banner. Disabling non-essential cookies will not affect your ability to browse or purchase.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this statement, or as required by UAE law. Specifically:

• Purchase and invoice records: 5 years (UAE VAT compliance)
• License and account records: duration of license + 2 years
• Marketing data: until you unsubscribe or withdraw consent
• Website analytics: 26 months (anonymized)

8. Your Rights

Under the UAE PDPL and applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data (subject to legal retention requirements)
• Restrict or object to certain processing activities
• Withdraw consent at any time for consent-based processing
• Unsubscribe from marketing emails via the link in any email

To exercise any of these rights, contact us at info@medialogicdubai.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. Our online store uses SSL/TLS encryption. Payment data is processed by PCI-DSS compliant payment processors — we never store full payment card details.

10. Third-Party Links

Our website contains links to third-party sites including lumion.com, shop.medialogicdubai.com, and medialogicdubai.com. These sites have their own privacy policies and we are not responsible for their content or practices.

11. Changes to This Statement

We may update this Privacy Statement from time to time. The latest version will always be available on this page with the date of last update. We will notify you of significant changes by email where appropriate.

12. Contact & Complaints

For any privacy-related questions or to exercise your rights, contact:

Medialogic Computer Trading LLC— Data Privacy
info@medialogicdubai.com
+971 4 551 6636

If you are not satisfied with our response, you may lodge a complaint with the UAE Data Office or the relevant authority in your jurisdiction.